Incheon Paradise City Casino, a 'hell' for some... Profanity is basic, the 'emotional worker protection law' is a blind spot

Claims have been raised that Incheon Paradise City Casino, which prides itself as the largest premium foreigner-only casino in Korea, is neglecting the human rights of its employees who suffer from abusive language and sexual harassment in order to generate profits.

Paradise City said, "It is true that there are people who are having a hard time among the employees, but it is not a situation like that or that they do not know me at the company level."

'Shocking things happening in Paradise City'

On the 17th, an article titled 'Shocking things happening in Paradise City' was posted on Blind, an anonymous community of office workers.

The author, who introduced himself as an employee at Paradise City Casino in Incheon, said, “Currently, here (Paradise City), human rights are not being respected under the pretext of generating profits, and I am writing to inform this injustice.

The author said, “Most of the casino VIP guests are gambling addicts, and the stress of losing money is relieved by the (casino) staff. We are always the subject of resentment and abusive language,” he said.

He continued, “In the casino, the use of mobile phones is prohibited on the table during the game, and according to the rules, mobile phones cannot be placed on the table. The manager abused and assaulted the manager because he was offended by those words,” he explained.

Furthermore, "the company's response only stopped customers from entering and they are trying to ask questions without any notice." "The same thing happened to the employee who was assaulted this time as well, and if I talk to the company, it will adversely affect personnel evaluation Obviously, I can't say anything. As always, the superiors are in a hurry to cover it up this time as well.”

The author said, “Casino employees are subjected to sexual harassment and abusive language by customers 365 days a year. Thanks to this, I am suffering from depression and menstrual irregularities.” “Even if I am sexually harassed or insulted by my parents, this company never takes proper action. There was no forced entry and exit. Because that customer is money. Only that,” he lamented.

He continued, “Recently, the situation was not good due to the corona virus, so it was a stance to ask the employees to understand more, and we also endured it while it was difficult, but the company was difficult, so we cried.” In particular, Korean-speaking Koreans and Korean-Chinese customers (this was the case),” he insisted.

The author said, “Now that this is the case, customers have even assaulted employees openly.” “Actually, there was a case a few years ago when a customer used company property to assault an employee, but (the company side) forced the employee to come to an agreement. The employee suffered a great psychological wound and could not bear it and eventually resigned.”

He continued, “This kind of thing keeps happening, but the company is always pushing our employees to a cliff, thinking that our casino is only for foreign nationals and the general public doesn’t know about it. Otherwise, it is likely that we will suffer even greater damage from our customers.”

 
He added, "I really hate this company that pushes its employees into limbs with the sole purpose of making a profit." He added, "I feel like I'm going to die if I go on like this."

Regarding the blind posting to the effect that Paradise City Casino is neglecting the human rights of its employees who are suffering from abusive language and sexual harassment in order to achieve the purpose of generating profits, a Paradise City official said in a call with <Awake>, “Some of the employees who are having It's true, but it's not like the company doesn't know me or anything like that."

The official said, "Administrative measures that can be taken, such as prohibiting access to customers with problems, have been taken for a long time." "It is not that there were no (assault) situations that were posted in the blinds, but after (violence) occurred. We have taken the best possible measures, such as a permanent ban on customers who exercised it.”

He added, “We have a system (employee protection program) in place to protect our employees at the company level.”

‘Emotional Workers Protection Act’ 

Like a 온라인바카라 dealer, workers are called 'emotional laborers' only when they perform their duties regardless of their actual feelings. 

As the author claims, since casinos have more people who lose than those who win, dealers are often the target of anger from customers who have lost money. Even so, dealers have to deal with customers without revealing their emotions, so they can't help but be exhausted both mentally and physically.

Therefore, the government has been enforcing the 'Emotional Workers Protection Act' since October 18, 2018 to protect workers in emotional labor jobs such as casino dealers.

The Emotional Workers Protection Act refers to the amended Occupational Safety and Health Act with the addition of a clause requiring employers to take precautionary measures to protect emotional workers from verbal abuse or assault that may occur during customer service.

According to the Emotional Laborer Protection Act, employers must ▶ post or voice a message asking customers not to use abusive language, etc. If a worker is injured, he/she shall provide active support, including temporary suspension or conversion of work, and extension of rest time.

If the employer does not have the will to improve or refuses to take protective measures against a customer's abusive language or abusive language, the employer will be punished by imprisonment for not more than one year or a fine not exceeding 10 million won.